AI in Financial Services – From Application to Governance

AI is transforming the financial services industry at remarkable speed – from customer experience to the operating model. Yet adoption is outpacing governance, creating a widening trust gap that demands attention.In this keynote, Jack Chan, EY China Chairman and Greater China Regional Managing Partner, presents a clear-eyed view of where financial services stand today: at the intersection of unprecedented opportunity and urgent governance challenges. Drawing on the latest global insights, the session explores how AI is transforming customer behavior and unlocking new sources of value, while outlining a practical framework to help institutions scale AI responsibly and turn investment into measurable business outcomes. Participants will gain a strategic perspective on Hong Kong's unique ecosystem and how CEOs can translate its competitive edges into trusted AI leadership – and leave with a clear point of view on what it takes to win with AI responsibly.